Refund & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, such as food and magazines. 

Additional non-returnable items:

• Gift cards
• Experiences

 

To complete your return, we require a receipt or proof of purchase. Please contact info@shannonaviationmuseum.com if you can not find your receipt. We will have your purchase on file. 

If your good is faulty, please do not send it back to the manufacturer. 

 

Refunds

Online Ticket Refunds

48 hours notice required. Tickets to experiences will be refunded in full if provided with more than 48 hours notice of the cancellation. If notice falls within 48 hours of the experience start time, no refund will be issued. 

Product Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us on info@shannonaviationmuseum.com

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shannonaviationmuseum.com along with your Receipt/Sale number (this will be displayed as Sale ID: 1234 etc. on your receipt) and send your item to: Shannon Aviation Museum, Link Road, Smithtown, Shannon, Co. Clare.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, please contact the buyer to obtain the Receipt Number. Once this has been obtained please contact us on info@shannonaviationmuseum.com. Once the returned item is received, a full refund will be issued. It may take up to 5 business days for the refund to complete. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, please contact us on info@shannonaviationmuseum.com along with the Receipt Number and we will refund you on the transaction once the item is received. 

To return your product, you should mail your product to: Shannon Aviation Museum, Link Road, Smithtown, Co. Clare.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at info@shannonaviationmuseum.com or ring (061) 363687 for urgent questions related to refunds and returns.